Return & Exchange Policy

At Aurikova, we care deeply about your satisfaction and safety. While we strive to deliver perfect pieces every time, we understand that issues can occasionally arise. Please read our return and exchange policy carefully before placing your order.

1. 7-Day Return for Damaged or Wrong Items

• Returns are accepted within 7 days of delivery only if:
• The item received is damaged or defective
• The item delivered is incorrect (wrong product/variant)
• Return requests must include an unboxing video for verification.

2. No Returns for Hygiene Reasons

• Due to hygiene and safety concerns, we do not accept returns for earrings, nose pins, or other jewelry once worn or tried.
• Please ensure you choose your products carefully and review size/fit information before ordering.

3. How to Raise a Return

• Contact us via WhatsApp or email
• Include your order number, reason for return, and unboxing video
• Our team will verify and assist you with the return process

4. Refunds & Exchanges

• Approved returns will be eligible for either an exchange or a refund to the original payment method within 5–7 business days.
• We may also offer store credit in certain cases.

5. Return Shipping

• Return shipping is free in case of damaged/wrong items.
• We may request the customer to securely pack the product for pickup.

Thank you for shopping with Aurikova. We appreciate your trust and aim to deliver nothing but the best!